Returns & Exchanges

1. Eligibility Criteria for Returns

To be eligible for an exchange or refund, the following conditions must be met:

• The shoes must be unworn outdoors and tried on only on clean, carpeted indoor surfaces.
• Outsoles and leather uppers must have zero scuffs, scratches, or dirt marks.
• All original packaging—including shoe boxes, dust bags, tags, and authenticity cards—must be returned intact.

2. Step-by-Step Return Process

1. Visit your My Orders dashboard or email us at returns@lmbshoes.com with your Order ID and photo of the unworn soles.
2. Once approved, our courier partner will arrive at your address to inspect and pick up the package.
3. Upon arrival at our warehouse, your exchange pair will be dispatched immediately, or your refund initiated.

3. Refund Timelines

• Prepaid Orders (UPI / Cards): Refund is credited back to your original source within 3–5 working days after inspection.
• Cash on Delivery (COD): Refund is sent directly to your verified UPI ID or Bank Account via NEFT within 24–48 hours of receiving bank details.